Product Warranty
Introduction to Our Warranties
At Concrete Moisture Mitigation, we believe in delivering top-notch quality and peace of mind to our valued customers. To ensure your satisfaction, we offer two distinct warranties tailored to meet your specific needs: our Standard Manufacturer Warranty and our exclusive Limited Warranty for Hydro-Block.
How To Register Warranty
The only warranty that needs to be registered is the Limited Warranty for Hydro-Block. The standard manufacturer warranty comes active with all purchases from CMM. To register your limited warranty, it must be completed within 90-days of purchase by the original purchaser.
Limited Warranty for Hydro-Block (25-Years)
For those who choose the unparalleled protection and durability of Hydro-Block, we offer our exclusive Limited Warranty. This comprehensive warranty spans an impressive 25 years, reflecting our unwavering confidence in the quality and effectiveness of Hydro-Block. With CMM you have the choice to purchase Hydro-Block with or without the Limited Warranty, allowing you to tailor your warranty coverage to your specific needs and preferences. We are dedicated to providing you with superior products and warranties that instill confidence in your purchase decisions.
Standard Manufacturer Warranty (1-Year)
Our Standard Manufacturer Warranty guarantees the quality of our products. In the rare event that you encounter a defective product within the first year of purchase, we've got you covered. We will promptly replace the faulty product or warrant a credit of equal value. This warranty is a testament to our commitment to providing you with products you can trust.
Applies to all products | Full replacement of defective products within the first year of purchase.
Applies to Hydro-Block | Full replacement of defect products + removal and replacement of flooring systems damaged by moisture emissions.
Register your warranty online or through the mail, all warranty registrations must include a signature from the CMM Representative and Original Purchaser.
Industry Leading Warranty
25-Year Limited Warranty
What the Limited Warranty Covers
The Limited Warranty for Hydro-Block goes beyond simply replacing defective products. It offers added peace of mind by covering any damage to finished flooring systems resulting from moisture emissions caused by a defective Hydro-Block product. In such an unfortunate event, we will not only replace all defective Hydro-Block products but also cover the costs associated with the removal and replacement of the affected finished flooring system.
Eligibility for the Limited Warranty
To be eligible for the Limited Warranty, it is imperative that all requirements are met. Among those requirements, it is required that Hydro-Block is applied and installed by a company that holds a Class A or Class B - CMM Installation Certification. This certification ensures that your Hydro-Block installation is carried out by trained professionals, guaranteeing the effectiveness of the product and ensuring the full benefits of our Limited Warranty.
Frequently Asked Questions
This industry leading warranty covers manufacturing defects leading to moisture emissions that damage the finished flooring system. In the case this occurs, CMM will replace the defective product and cover reasonable labor and material expenses for removing and replacing the damaged flooring system.
The warranty is exclusively applicable to the Original Purchaser of the Hydro-Block Sealer product, non-transferable and non-assignable. The Original Purchaser refers to any individual or entity who owns the property where the Hydro-Block Sealer product is applied and who either (a) purchases the product directly from CMM themselves, or (b) instructs or permits another party to purchase the product directly from CMM on their behalf.
The warranty remains in effect for 25 years from the original purchase date. The warranty must be registered within 90-days of the original purchase date.
Compliance with product specifications and safety data sheets, timely notification of defects, allowing CMM inspection of claimed defects, and adherence to warranty registration procedures.
The Original Purchaser must complete and submit the Warranty Registration Form within 90 days of purchase. There are two options for registering, online and through the mail. You can find the registration form online by going HERE or you can mail in the completed form on the back of the warranty that came with your product.
It’s the purchaser’s responsibility to obtain a copy from CMM or through their official website if the original is lost. You can find all the product documentation on the product page HERE.
No, the performance of repairs or replacement under this warranty does not extend the duration of the warranty period.
The warranty guarantees the product to be free from material defects under normal usage and conditions for one year from the original invoice date.
The customer is responsible for shipping, handling, packaging, return postage, and insurance expenses related to the warranty claim.
The manufacturer may offer a replacement product of equal value free of charge, excluding shipping and handling costs, after verifying the defective product and confirming proof of purchase.
The warranty does not provide any express warranties beyond what is specifically mentioned and disclaims all implied warranties, including merchantability and fitness for a particular purpose, where permitted by law.
For transactions within the United States, any implied warranties are limited to the duration of this express warranty.
This warranty grants specific legal rights, and you may also have other rights that vary from state to state.
CMM shall not be liable for incidental, economic, special, or consequential damages.
CMM must be notified within 30 days of defect discovery, and they reserve the right to inspect and test before authorizing repairs or replacements.
No, the warranty is non-transferable and only valid for the Original Purchaser.
It excludes damages due to inadequate maintenance, improper installation, and use of non-approved products with Hydro-Block Sealer.
Claims should be submitted via email or mail to CMM, with all relevant details and evidence of the defect or damage. Claims can also be submitted online now as well. Press HERE to file a claim online.
Failure to comply with warranty procedures, such as timely registration or notification of claims, may void the warranty. Installation of the product without a CMM Representative or Certified Installer will result in voiding your warranty.
Yes, disputes under this warranty shall be resolved through binding arbitration under the American Arbitration Association rules.
No, CMM shall not be liable for incidental, economic, special, or consequential damages.
Claims must be filed through the retailer from whom the product was purchased, who is responsible for contacting the manufacturer regarding warranty returns or replacements.
Claims for defective merchandise must be submitted within one year from the original invoice date. The item may need to be returned or inspected by a representative to verify the claim.
If the claim is justified, the item(s) will either be replaced or a credit will be issued.
Yes, it is advised to retain invoices for a minimum of one year for warranty purposes.
Contact information is provided for further inquiries, including an email address and a physical address. Visit our Contact page HERE for more information.
The warranty terms do not replace, restrict, or modify mandatory statutory rights applicable to the sale of the product.
The document explicitly states that the warranty is limited to material defects under normal usage and conditions, implying exclusions for misuse, accidental damage, or wear and tear.